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Q: Where should I store my body scrubs?

You should store scrubs in a warm environment like the shower. In a colder area, the oils in the scrub will likely harden up some, but this should not be much of an issue as oils can re-melt. 

Q: Why is my lip balm so hard?

Natural lip balms tend to have a stiffer texture then non-natural ones. There are certain chemicals added to market brand products like Carmex to make it a softer texture. Leaving it in warm areas will cause it to soften some if need be.

Q: Why does the color separate in my lip gloss?

With our products being all-natural, you may notice flaws in every tube, but this what makes it uniquely beautiful. We do not use any processed coloring such as food coloring; instead, we use crushed colored minerals that naturally occur from the earth. These minerals are nonirritating and may help calm irritated skin. Great for sensitive skin, as well. We do not use any stabilizer or chemicals in our products either to keep the color within the gloss. 

Q: Do you all test on animals?

Honeyed Lips and Skincare is and will remain a cruelty-free company. We do not test our products on animals, and we will continue to be true to this.

Q: Can I cancel my order?

Please reach out to us as soon as possible on our contact page If you would like to cancel your order. If you have already received a tracking number in your email, your order can not be revoked.

Q: Can I Return My Products?

Honeyed Lips and Skincare has a NO REFUND POLICY.  We are not able to restock any products that have been out of our hands. This regulation is in place for sanitary purposes, and we like to ensure the health and safety of our customers. We ask that you, please carefully review all orders before checking out. However, if there are any issues, please feel free to reach out to us. 

Q: What if my package arrives damaged? 

Please contact the courier associated with your tracking for all questions or claims regarding broken or missing items, and tracking updates. Before purchasing make sure you are insuring your packages as we ARE NOT responsible.

Q: Why does my body wash not lather much?

Many personal care products have a foaming agent added to them. That’s how we get that frothy lather we know and love. The most commonly used foaming agents are cocamide DEA, MEA, or TEA. These particular chemicals serve no purpose other than to make shampoo thick and foamy.

 

 

Q: What all are in Honeyed products?

We have a list of specially selected oils and butters to make our products rich in hydration and moisture. Our oil selection is all natural and organic and is great for all skin types including sensitive skin types. a vast majority of our products contain honey. 

Q: Why is it small chunks in my lip gloss?

Sometimes during the cooling process of making out products, some of our oils & butter may harden back up. They melt back down when coming in contact with the skin (warmer temperature). We use no chemicals to keep the product of smoother texture! Just the natural way of truly all-natural organic products!

Q: What if my product shows up with a defective pump/dispenser?

Sometimes the spout on the dispensers have to be cut down in order to work properly, but if this does not resolve the issue please reach out to us and let us know so we can get this resolved. We will send you another pump at the fastest shipping level available so you can be able to use your product with no issues. We do Not test/Open the Dispensers before Shipping for Product safety and hygiene purposes. 

Q: Are these products Subject to mold overtime?

Yes! All-natural and organic products are 100% chemical-free and tend to have a shorter shelf life then those who use chemicals to help keep the product over a long period of time. These chemicals are considered harmful. We do add raw honey to the majority of our products, and not only does this have fantastic health benefits- it expands shelf life as well.